Last updated: 12 Sep 2026
1. Repair Bookings (Customers)
You may cancel a repair booking before a partner starts on-site work by contacting us or updating via your booking communication channel.
- Before partner visit / work starts: Cancellation is free. No service charge applies.
- After diagnosis begun: Any diagnostic or visit fee agreed with the partner may apply as discussed on-site.
- After repair completed: Payment is due for the agreed work. Quality issues should be reported within the warranty window communicated by the partner/platform.
Because standard repairs follow a pay-after-service model, there is usually no advance amount for us to refund on bookings.
2. Partner Monthly Subscription
Partner subscription (₹100/month unless revised) is a digital plan for lead access and promotion benefits.
- Subscription activates for 30 days from payment (or extends from current expiry if already active).
- Refunds: Fees already paid for an active period are generally non-refundable, including partial months, because leads/promotion access is granted immediately.
- If a payment was charged twice due to a technical error, contact us with the order ID within 7 days for review and possible refund of the duplicate charge.
- Failed or incomplete Cashfree payments are not charged; pending orders do not activate the plan.
3. Store Product Purchases
- Cancellation before dispatch/handover may be requested; approval depends on seller/partner status.
- Returns for defective products must be reported within 48 hours of delivery with clear photos/video, subject to partner verification.
- Opened/used accessories may not be eligible for return unless faulty.
- Approved refunds (if any) are processed to the original payment method within 5–10 business days after confirmation.
4. How to Request
Email support@computeruplift.com or call +91 7400401805 with:
- Booking / order / Cashfree order ID
- Registered phone or email
- Reason for cancellation or refund
5. Related Policies
See also Terms & Conditions and Contact Us.
